Shipping policy

At SmartWave, we are committed to delivering your order quickly, safely, and reliably. Please review our shipping policy below for full details on processing, delivery times, and shipping costs.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.
Once your order has been shipped, you will receive a confirmation email with tracking information.

Please note: During peak periods, promotions, or holidays, processing times may be slightly extended.

Shipping Times

Estimated delivery times vary by destination:

  • United States: 5–10 business days

  • United Kingdom: 5–10 business days

  • Canada: 7–12 business days

  • Australia & New Zealand: 7–12 business days

  • Europe: 6–12 business days

  • Rest of World: 8–15 business days

Delivery times are estimates and may vary due to customs clearance or local carrier delays.

Shipping Costs

Shipping rates are calculated at checkout based on your location and selected shipping method.
Occasionally, we may offer free shipping promotions, which will be clearly displayed on the website.

International Shipping

We ship worldwide.
Customers are responsible for any customs duties, taxes, or import fees required by their country. These charges are not included in the product or shipping price.

Tracking Your Order

Once your order ships, you will receive a tracking number by email.
Please allow 24–48 hours for tracking information to update after shipment.

Shipping Delays

While we work with trusted shipping partners, delivery times can occasionally be affected by:

  • Customs processing

  • Weather disruptions

  • Carrier delays

  • High seasonal demand

SmartWave is not responsible for delays caused by external carriers or customs.

Incorrect Address

Please ensure your shipping address is accurate at checkout.
SmartWave is not responsible for orders shipped to incorrectly provided addresses.
If you notice an error, contact us immediately at support@wwwsmartwave.com.

Lost or Stolen Packages

If your package is marked delivered but not received, please contact the carrier first.
If you still need assistance, contact us and we will help investigate the issue.

Contact Us

If you have any shipping questions, please contact our support team:
Email: support@wwwsmartwave.com